Transparent pricing. No surprises.
The prices below are MAQ Techs support agreements per user and month. Microsoft licence pricing is always added separately.
Switch between monthly support and a discounted annual agreement. Microsoft licence pricing is added separately regardless of your choice.
All prices excl. VAT. The prices below are support agreements from MAQ Techs only. Microsoft licence pricing is charged separately according to Microsoft's official price list.
Questions about pricing? Book a short walkthroughThe prices below cover MAQ Techs support agreements. Microsoft 365 licences are added separately, while support and core security are included with no hidden add-on fees.
You need someone who handles IT administration and keeps your Microsoft 365 environment running — without IT consuming your time.
You need proactive security, faster support, and continuous monitoring of your entire IT environment on top of basic administration.
You want a dedicated IT partner who takes strategic ownership of your IT — operations, security, development, and ongoing advisory.
- Unlimited remote support within agreed scope
- Microsoft 365 user, licence, mailbox & password management
- MFA setup & basic anti-phishing spam filter
- Secure email configuration (SPF, DKIM, DMARC)
- Email support via ticket portal · response within 24 business hours
- Monthly status report & follow-up meeting
- Projects, migrations, and larger changes are quoted separately
- Everything in Starter Care
- Unlimited remote support within agreed scope (broader)
- Zero Trust security setup across Microsoft 365 & Azure AD
- Microsoft Defender activation & configuration (email, identity, devices)
- Microsoft 365 Lighthouse monitoring with real-time alerts
- Priority support via email and phone · response within 4 business hours
- Forms, registers, and smart admin tools
- Quarterly IT reviews
- Projects, migrations, and larger changes are quoted separately
- Everything in Business Shield
- Unlimited remote support within agreed scope (extended)
- Priority support via email and phone · within 1 business hour for critical issues
- Dedicated account manager and ongoing strategic IT advisory
- Full IT strategy & roadmap
- Minor Power Automate improvements included on an ongoing basis
- 99.9% uptime SLA guarantee
- Larger projects, implementations, and integrations are quoted separately
What is "agreed scope"?
"Unlimited remote support" applies within agreed scope — ongoing management and user support for your Microsoft 365 environment. Below you can see exactly what is included and what is quoted separately.
- Day-to-day IT management of your Microsoft 365 environment
- User administration (onboarding, offboarding, passwords, licences)
- Remote support for login, device and application issues
- Email configuration and security settings
- Security monitoring and basic incident handling
- Proactive IT monitoring and real-time alerts (Plans 2 and 3)
- Strategic IT advisory and roadmap (Plan 3)
- Migrations and onboarding projects
- Integrations with external systems
- Custom software development
- On-site visits
- Implementations of entirely new systems
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What's included in every plan?
| Starter Care | Business Shield | IT Partner | |
|---|---|---|---|
| Unlimited remote support | |||
| Ticket portal | |||
| Email support | |||
| Phone support | |||
| Response time | 24h | 4h | 1h |
| User & licence management | |||
| Password reset | |||
| User onboarding & offboarding | |||
| MFA setup & spam filter | |||
| Secure email configuration (SPF/DKIM/DMARC) | |||
| Microsoft Defender | |||
| Zero Trust configuration | |||
| Azure AD & Conditional Access | |||
| Proactive IT monitoring (RMM) | |||
| Real-time alerts | |||
| Full security monitoring | |||
| Endpoint protection & device management | |||
| Forms & registers | |||
| Power Automate (ongoing improvements) | |||
| Monthly report & review meeting | |||
| Quarterly IT reviews | |||
| Dedicated account manager | |||
| IT strategy & roadmap | |||
| Strategic IT advisory | |||
| Onboarding package at start | |||
| SLA guarantee | 99.9% | ||
| Contract term | 3 months | 6 months | 12 months |
| Notice period | 1 month | 2 months | 3 months |
Add-on services
Add as needed works with all plans.
Extra backup of your entire Microsoft 365 environment with easy restore when needed.
Learn moreAI assistance integrated in Word, Excel, Outlook and Teams works directly with your organisation's data.
Learn moreBlock unauthorised logins from other countries and protect your Microsoft 365 account effectively.
Learn moreCalculate your price
Adjust the number of users and plan to see the MAQ Techs support agreement price in real time.
The calculator shows only the MAQ Techs support agreement. Microsoft licence pricing is added separately.
Frequently asked questions
Yes. Every plan includes a clearly defined number of support hours per month as well as core security, with no hidden add-on fees. The level of support, response time, and security work increases with each plan.
No, Microsoft 365 licenses are billed separately at Microsoft's official pricing. Our fee covers management, support, security and optimisation of your environment.
The support agreement is the recurring monthly fee for management, user support, administration, security work, and follow-up according to the selected plan. It is not the Microsoft licence itself, but MAQ Techs’ ongoing responsibility for your environment.
Monthly shows the standard price for an ongoing support agreement. Annual shows a discounted price for a 12-month support agreement. Microsoft 365 licences are billed separately regardless of which option you choose.
Each plan has a minimum number of users so the agreement remains commercially viable to deliver. This means you pay at least the minimum monthly level shown on the card, even if you are currently below that user count.
Yes. You can move to a higher plan as your needs grow, for example if you want faster response times, more proactive security work, or broader advisory support.
Larger projects, migrations, implementations, and broader change initiatives are quoted separately. The support agreement covers ongoing work within the selected plan, not larger one-off projects.
- Minimum billing: price is per user per month with a minimum starting point of 5 (Starter Care), 6 (Business Shield), and 26 (IT Partner) users.
- All prices exclude VAT and Microsoft licence fees.
- "Agreed scope" refers to the ongoing IT management of your Microsoft 365 environment. See the scope definition above.
- Initial commitment is 3 months (Starter Care), 6 months (Business Shield), or 12 months (IT Partner), then rolling with 1, 2, or 3 months notice respectively.
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