Transparent pricing. No surprises.
The prices below are MAQ Techs support agreements per user and month. Microsoft licence pricing is always added separately.
Switch between monthly support and a discounted annual agreement. Microsoft licence pricing is added separately regardless of your choice.
All prices excl. VAT. The prices below are support agreements from MAQ Techs only. Microsoft licence pricing is charged separately according to Microsoft's official price list.
The prices below cover MAQ Techs support agreements. Microsoft 365 licences are added separately, while support and core security are included with no hidden add-on fees.
- 2 pooled support hours per month per company
- Microsoft 365 user, licence, mailbox & password management
- MFA setup & basic anti-phishing spam filter
- Secure email configuration (SPF, DKIM, DMARC)
- Email support via ticket portal · response within 24 business hours
- Monthly status report & follow-up meeting
- Projects, migrations, and larger changes are quoted separately
- Everything in Starter Care
- 4 pooled support hours per month per company
- Zero Trust security setup across Microsoft 365 & Azure AD
- Microsoft Defender activation & configuration (email, identity, devices)
- Proactive IT monitoring (RMM) with real-time alerts
- Priority support via email and phone · response within 4 business hours
- Forms, registers, and smart admin tools
- Quarterly IT reviews
- Projects, migrations, and larger changes are quoted separately
- Everything in Business Shield
- 8 pooled support hours per month per company
- Priority support via email and phone · within 1 business hour for critical issues
- Dedicated account manager and ongoing strategic IT advisory
- Full IT strategy & roadmap
- Minor Power Automate improvements included on an ongoing basis
- 99.9% uptime SLA guarantee
- Larger projects, implementations, and integrations are quoted separately
What's included in every plan?
| Starter Care | Business Shield | IT Partner | |
|---|---|---|---|
| Email support | |||
| Phone support | |||
| Strategic IT advisory | |||
| Response time | 24h | 4h | 1h |
| Basic security — MFA & spam | |||
| Security monitoring & alerts | |||
| Microsoft Defender | |||
| Zero Trust configuration | |||
| Proactive IT monitoring (RMM) | |||
| Full security monitoring | |||
| Dedicated account manager | |||
| SLA guarantee | 99.9% |
Add-on services
Add as needed works with all plans.
Extra backup of your entire Microsoft 365 environment with easy restore when needed.
Learn moreAI assistance integrated in Word, Excel, Outlook and Teams works directly with your organisation's data.
Learn moreBlock unauthorised logins from other countries and protect your Microsoft 365 account effectively.
Learn moreCalculate your price
Adjust the number of users and plan to see the MAQ Techs support agreement price in real time.
The calculator shows only the MAQ Techs support agreement. Microsoft licence pricing is added separately.
Frequently asked questions
Yes. Every plan includes a clearly defined number of support hours per month as well as core security, with no hidden add-on fees. The level of support, response time, and security work increases with each plan.
No, Microsoft 365 licenses are billed separately at Microsoft's official pricing. Our fee covers management, support, security and optimisation of your environment.
The support agreement is the recurring monthly fee for management, user support, administration, security work, and follow-up according to the selected plan. It is not the Microsoft licence itself, but MAQ Techs’ ongoing responsibility for your environment.
Monthly shows the standard price for an ongoing support agreement. Annual shows a discounted price for a 12-month support agreement. Microsoft 365 licences are billed separately regardless of which option you choose.
Each plan has a minimum number of users so the agreement remains commercially viable to deliver. This means you pay at least the minimum monthly level shown on the card, even if you are currently below that user count.
Yes. You can move to a higher plan as your needs grow, for example if you want faster response times, more proactive security work, or broader advisory support.
Larger projects, migrations, implementations, and broader change initiatives are quoted separately. The support agreement covers ongoing work within the selected plan, not larger one-off projects.
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